Key skills
SaaSCRMCollaborationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Own revenue performance, pipeline development, and forecast accuracy across Apex and Conglomerate segments
- Develop differentiated coverage and engagement strategies for high-velocity and complex, enterprise opportunities
- Establish scalable plays to improve conversion, deal quality, and expansion outcomes
- Drive consistent execution rhythm and performance management across the team
- Lead development of account strategies and clear win themes for priority pursuits
- Personally engage in select complex or executive-level opportunities
- Elevate selling conversations toward business outcomes and long-term value realization
- Ensure disciplined opportunity progression and CRM integrity
- Operate in close coordination with partners to support opportunity strategy and execution
- Clarify roles and engagement models to ensure alignment and trust
- Reinforce Acumatica’s partner-first philosophy while ensuring strategic account focus
- Serve as an executive point of alignment across internal and partner stakeholders
- Partner with Marketing, Industry, Product, and Customer Success leaders to improve win rates and segment penetration
- Provide structured feedback from the field to influence roadmap and positioning
- Align on account prioritization and resource deployment
- Recruit, develop, and coach a high-performing Strategic Account team
- Build enterprise selling and account orchestration capabilities
- Ensure strong onboarding and rapid ramp of new hires
- Foster a culture of accountability, preparation, and collaboration
Requirements
- 10+ years of experience in strategic account management, enterprise sales, or customer success
- Proven track record managing multi-million-dollar accounts and long-term executive relationships
- Experience leading high-performing teams in complex, matrixed organizations
- Industry experience (e.g., SaaS, technology)
Benefits
- healthcare benefits (medical, dental and vision insurance for you and your dependents)
- employer paid Short-Term/Long-Term Disability and Basic life coverage
- 401(k) plan with company match
- Flexible time off
- sick and safe leave