You are the central point of contact for our customers and support them in successfully integrating our Industry 4.0 software solutions into their processes and using them productively in daily operations.
Together with your team you manage a dedicated customer base and provide advisory support for technical or functional questions related to the business-critical software infrastructure — including as part of 24/7 first-level support at the customer site.
You coordinate and perform complex software updates, analyze potential disruptions in customer systems and ensure their resolution — via remote maintenance and in close collaboration with our development team.
Through your efforts you ensure that our solutions remain stable and successful in long-term operation and optimally support the processes of our customers in the aviation industry.

Completed vocational training as an IT specialist for system integration or a degree in (business) informatics, mathematics or a comparable field.
Confident working knowledge of Windows and Linux operating systems.
Initial exposure to and/or experience with container-orchestrated environments in the cloud (e.g., use of Kubernetes, Grafana, etc.).
Customer-oriented working style, strong communication skills and a solution-focused mindset.
Fluent English skills, both written and spoken, and good German skills at least at B2 level.
Initial practical experience, for example as an IT support specialist, in IT customer support or as a software support engineer, as well as familiarity with ticketing systems and ITIL processes.
Knowledge of scripting/programming with BATCH/PowerShell/Perl/Python and experience with Oracle and PostgreSQL databases (SQL) and cloud solutions.
Initial experience with remote maintenance connections and virtual machines.

Flexible working hours
Hybrid working model
Workation
Sabbatical
Childcare for children under 3, including a childcare allowance
Urban Sports Club membership and additional health/sports offerings, e.g., bike leasing
Long-term development prospects with a variety of training opportunities
Diverse, healthy and subsidized lunch in our canteen
Large INFORM summer party, company and team outings as well as a Christmas party

IT Service Engineer – Aviation Software

Key skills