Assist the General Manager in managing the overall Planning, Organizing, Leading and Controlling (P-O-L-C) functions of the facility.
Assist the GM in managing aspects of the P-O-L-C framework to meet budget, revenue, and customer satisfaction standards.
Offer hands-on support to the team to create a customer-first environment.
Assist GM to hire, train and develop staff to meet company guidelines.
Manage the day-to-day operations including staff management, customer and employee issues.
Assist GM in Audit of the facility to confirm and enforce compliance.
Build relationships with customers to manage satisfaction.
Track and lead facility staff to meet company metrics.

Minimum of two years' experience as a manager in a logistics, distribution or operations environment
Proven track record of seamless operational functionality and achievement of corporate goals at the AGM level or higher.
Ability to solve complex problems and issues
Strong analytical skills to interpret and forecast financial budgets
Ability to develop, recommend and implement plans for continuous process improvement
Strong leadership experience and skills
Excellent interpersonal skills
Excellent written and verbal communication skills
Great customer relations skills and experience
Four-year college degree preferred
Proficient in all areas of Microsoft office
Experience managing a staff of five or more people
Bilingual skill a plus

Assistant General Manager

Key skills