Senior Relationship Manager

Role Overview

• Manage large Enterprise accounts from onboarding through the full customer lifecycle
• Provide temporary coverage for LATAM Enterprise accounts in 2026, conducting customer engagement in Spanish as required
• Transition to assigned United States Enterprise accounts in 2027, maintaining continuity of customer experience and revenue retention
• Lead Quarterly Business Reviews in Spanish and English to align on business objectives, enablement plans, and measurable value realization
• Develop a deep understanding of customers’ business priorities and align Alteryx solutions to support their goals
• Articulate business value and ROI to executive stakeholders, including C suite leadership
• Build and expand executive level relationships across customer organizations to strengthen long term strategic partnerships
• Own and drive renewal opportunities, including value justification discussions, navigating procurement processes, and negotiating high value contracts to ensure timely renewals
• Accurately forecast projected revenue attainment to sales leadership on a weekly basis
• Serve as a trusted advisor by benchmarking customer progress against business goals and recommending optimization strategies
• Demonstrate strong product and use case knowledge across the Alteryx platform to provide strategic recommendations
• Drive product adoption and increased usage through education, new feature introduction, use case development, and account reviews
• Collaborate effectively with Channel and Alliance Partners, Customer Success, Enterprise Sales, Fulfillment, and Support to ensure seamless customer experience, operational alignment, and coordinated account growth strategies
• Partner closely with Enterprise Sales to develop and execute account strategies focused on retention, expansion, and long term growth
• Leverage trusted advisor relationships to identify upsell and cross sell opportunities within each account
• Contribute thought leadership and best practices to the broader Customer Success and Renewals organization

Requirements

• Bilingual fluency in Spanish and English, both written and verbal required
• Minimum of 3 years of experience in Inside or Field Sales, Account Management, or Customer Success
• 2 or more years of SaaS industry experience
• Proven expertise in SaaS retention strategy and value driven sales methodology
• Strong understanding of business case development and ROI articulation
• Bachelor’s degree or equivalent experience preferred
• Demonstrated strategic thinking and problem solving skills with the ability to independently drive resolution
• Ability to manage multiple priorities in a fast paced and evolving environment
• Exceptional communication skills with experience engaging business users, technical stakeholders, management, and executive leadership
• Strong negotiation skills with the ability to navigate objections and drive mutually beneficial outcomes
• Experience working across Latin American markets strongly preferred

Benefits

• A monthly Connectivity Plus stipend of $150 to support remote work-related expenses
• An annual $200 home office reimbursement
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid parental leave, caregiver leave, and flexible time off
• Mental health support and wellness reimbursement
• Career development and education assistance