Lead Payroll Specialist

Role Overview

• Independently perform complex payroll processing for assigned clients
• Provide technical oversight and quality assurance of payroll processes at the site
• Act as the primary contact (m/f/d) for complex payroll, tax, and social security law questions
• Support the team with special cases, audits, and escalations
• Analyze and continuously optimize payroll and service processes
• Ensure a consistent level of technical quality
• Provide subject-matter guidance, coaching, and knowledge transfer within the payroll team
• Support the professional onboarding of new employees
• Collaborate across locations with other Senior Payroll Specialists to promote knowledge transfer
• Work closely with the Head of Customer Service as a technical sparring partner
• Participate in employee meetings, feedback sessions, and development discussions

Requirements

• Excellent knowledge of tax and social security law
• Strong user-level experience with a payroll system, ideally PROVIA
• Experience in a technically leading role (e.g., Senior, Expert, Mentor)
• Strong communication and advisory skills with team members and clients
• Structured, solution-oriented, and quality-conscious working style
• Several years of solid experience in payroll processing

Benefits

• Technical responsibility: Independently perform complex payroll processing for assigned clients
• Technical oversight and quality assurance of payroll processes at the site
• Act as the contact (m/f/d) for complex payroll, tax, and social security law issues
• Support the team with special cases, audits, and escalations
• Analyze and continuously optimize payroll and service processes
• Ensure a consistent level of technical quality
• Technical leadership & collaboration: Provide guidance, coaching, and knowledge transfer within the payroll team
• Support the professional onboarding of new employees
• Cross-location exchange with other Senior Payroll Specialists to facilitate knowledge transfer
• Close cooperation with the Head of Customer Service as a technical sparring partner
• Disciplinary leadership: Participate in employee meetings, feedback sessions, and development discussions in coordination with the Head of Customer Service
• Provide technical input on personnel decisions without sole disciplinary responsibility