Become the technical heartbeat behind large-scale, high-impact systems used by caregivers
Partner early with developers, testers, and PMs to architect resilient, secure, lightning-fast services
Continuously evolve systems through innovation, automation, deep diagnostics, and operational excellence
Design end-to-end service delivery systems
Shape best practices and own service health
Drive cost-efficient scaling and develop strategic workflows
Mentor the next generation of engineers

Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR
a combination of equivalent education and experience
8 or more years of related experience
Strong experience in automation, specifically related to deployment, recovery, or other manual processes
Strong experience with n-tier solutions
Strong experience with resilience modeling (failure mode analysis)
Ability to simulate service outages for point solutions (automated) and platforms (manually)
Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Strong experience leading and representing the Service in backlog discussions and standups
Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
Strong experience in advanced problem solving using systematic procedures

Comprehensive benefits package including health care benefits (medical, dental, vision)
Retirement 401(k) Savings Plan with employer matching
Life insurance
Disability insurance
Paid parental leave
Vacation and holiday time off
Well-being resources
Voluntary benefits

Principal Service Engineer, Supply Chain, Virtual

Key skills