Key skills
CommunicationRemote Work
About this role
Role Overview
- Phone support
- Chat support
- Management of pending tasks
- High-level customer support, providing immediate solutions
- Customer handling by forwarding tasks to Level 2 and/or Level 3 technical teams
- Problem identification and resolution
- Multitasking
- Ticket backlog analysis
Requirements
- 2 to 4 years of experience
- Strong written communication skills (chat support) and clear verbal communication for phone support
- Strong logical reasoning to troubleshoot issues and find solutions
- Advanced proficiency in Portuguese and English (support will include Latin America in Spanish); Spanish is desirable
- Basic to intermediate IT knowledge
Benefits
- Remote work (candidates must be located in Brazil)