Develop and execute comprehensive account strategies that strengthen relationships, drive long term value, and deepen ecoATM’s integration within each retailer.
Partner with retail stakeholders and internal analytics teams to identify new store locations for kiosk installations.
Serve as senior liaison to cross functional leaders within strategic retail partners.
Drive profitable growth across assigned accounts by identifying new opportunities, optimizing underperforming locations, and ensuring consistent value delivery that supports long term renewals.
Expertly access, analyze, and interpret data to identify trends, uncover risks, and surface growth opportunities.
Lead joint business planning and deliver data driven quarterly business reviews.
Manage complex escalations with urgency and professionalism.
Collaborate closely with marketing, analytics, legal and regulatory teams including law enforcement partnerships.
Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations.
Manage account level forecasting and financial performance.
Serve as the voice of the retailer within ecoATM, ensuring feedback informs product innovation, operational improvements, and long-term strategy.

10+ years of experience in national account management, strategic retail partnerships, or large-scale account leadership
Experience managing large, complex retail organizations with multiple stakeholders
Proven track record of growing strategic accounts and exceeding revenue targets
Expert level proficiency in Salesforce Service Cloud
Expert level proficiency in Excel
Advanced analytical expertise with demonstrated ability to access data, identify trends, and build executive level presentations
Strong financial acumen with forecasting responsibility
Exceptional communication, presentation, and negotiation skills
Strong problem-solving skills with ability to manage escalations and deliver resolutions
Strategic thinker with ability to balance long term vision and near-term execution
High initiative, integrity, and attention to detail
Bachelor’s degree in Business, Marketing, or related field required.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

Director, Account Management

Key skills