Key skills
LeadershipProject ManagementSales
About this role
Role Overview
- Champion and execute client delivery and service processes to manage client initiatives
- Champion voice of the customer feedback for end-to-end client satisfaction and engagement
- Develop strong client relationships and identify opportunities to better support their business objectives
- Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success
- Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process
- Map out and execute strategies that will enable scaled adoption of products across key customers
- Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery
Requirements
- Bachelor's degree in business, operations or a related field required.
- 9+ years of experience in business and IT program and project management
- 5+ years of experience in the Financial Services Industry preferred
- Shown success in effectively driving delivery
- Working understanding of business financial practices and accounting
- Strong experience in data-driven management, metrics and reporting
- Excellent ability to lead and motivate teams of 10+
Benefits
- Unknown