Champion and execute client delivery and service processes to manage client initiatives
Champion voice of the customer feedback for end-to-end client satisfaction and engagement
Develop strong client relationships and identify opportunities to better support their business objectives
Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success
Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process
Map out and execute strategies that will enable scaled adoption of products across key customers
Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery
Requirements
Bachelor's degree in business, operations or a related field required.
9+ years of experience in business and IT program and project management
5+ years of experience in the Financial Services Industry preferred
Shown success in effectively driving delivery
Working understanding of business financial practices and accounting
Strong experience in data-driven management, metrics and reporting
Excellent ability to lead and motivate teams of 10+