Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation
Assist in working with technicians to create and submit estimates to customers for approval
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit
Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times
Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers
Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues
Gather necessary paperwork and upload into system for records

High School Diploma/GED and 3 years’ experience in a related field
Proficient with Mitchell One or similar estimating systems
Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices
Existing knowledge of standard repair times (SRT) for common services
Experience in service writing is preferred
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Must have strong communication (written, verbal and phone) and customer service skills
Works well independently but also effective within team environment
Pays close attention to detail and maintains professional demeanor

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Billing Specialist II

Key skills