Member Engagement Coordinator – Spanish Representative

Role Overview

• Speak with members enrolled in various Medicare Advantage and Medicaid plans
• Serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country
• Make outbound calls to members and medical facilities
• Schedule Primary Care Physician (PCP) appointments
• Coordinate communication between members, clinicians, and doctors’ offices
• Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues
• Use multiple internal and external systems to schedule member appointments and ensure smooth communication
• Assist health plan members with connecting to a PCP following a health assessment
• Meet department goals for quality, customer service, and productivity
• Document all member interactions thoroughly and maintain accurate notes and records
• Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives
• Follow departmental procedures when communicating with members, clinicians, and physician offices

Requirements

• Bilingual English/Spanish is required
• Fluency in speaking, reading, and writing English
• Previous appointment scheduling and/or call center experience (inbound and/or outbound) required
• Intermediate skills in Microsoft Office, particularly Excel
• Proven ability to prioritize and multi-task in a fast-paced environment
• Ability to work a set, consistent schedule
• Strong critical thinking, analytical, and accurate data entry skills

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions such as paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.