Customer Advocate I

Role Overview

• Supports our individual customers by providing the highest level of service, support, and education for comprehensive enrollment, membership, benefits and claims information.
• Must be professional, courteous, and provide outstanding customer service.
• Assist retail customers with questions related to billings, collection of premium payments, and other related services.
• Answers high volume calls from members, providers, agents and billing services. Ensures timely, accurate and courteous response to inquiries and questions.
• Creates a solid working relationship with all groups by working directly with contacts as needed to resolve issues.

Requirements

• High school diploma or equivalent.
• Arkansas Health and Life Insurance License preferred.
• If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned.
• Minimum three (3) years’ experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency or provider's office.
• Highly Organized.
• Proficiency using Microsoft Word and Excel.

Benefits

• Tuition reimbursement.
• Club Blue, a free, onsite gym to encourage exercise.
• Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
• Incentives for wellness education and exercise