Bilingual Tenant Advocate

Role Overview

• Work one-on-one with clients to assist and facilitate the complete submission of an online rental assistance application.
• Conduct intake at CEDP’s Denver office which requires in-person work between 3-5 days per week
• Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process.
• Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting.
• Assist and work with applicants identified through outreach, as well as applicants referred by DOH and/or by its contractors regardless of which county the Applicant resides, as directed.
• Serve as the liaison for housing stability services referrals based on the Application Prioritization.
• Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed.
• Communicate with all parties in a timely, respectful and professional manner.
• Track deadlines and manage calendars for your caseload, occasionally assist with cases from other team members and external partners.
• Gather/collect, review and log required documents and information to support the accurate and timely processing of cases.
• Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams.
• Understand key success measures for your role.
• Maintain and update databases and tracking systems accurately and as designated.
• Respond to all case-related queries.
• Ensure efficient, accurate and effective administrative information and assistance.
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies.
• Work directly in person with clients for Rental Assistance intake, this can include working legal clinics at various courthouses throughout Colorado or at CEDP Offices.

Requirements

• Bilingual in English and Spanish required.
• Passion for direct service, working with tenants, low-income folks, and working people, from diverse backgrounds and experience
• Deep commitment to equity, racial, social, and economic justice
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
• Ability to work under pressure and meet deadlines
• Ability to work independently and as part of a team
• Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
• Brilliant written and verbal communication skills
• Proficient in Microsoft Office, and the Google Suite.
• Proficiency with Salesforce, HubSpot or similar CRM desired.

Benefits

• Competitive pay
• Flexible time off
• Benefits package (including medical, dental, vision)
• 401(k)
• Technology stipend of $720 per year
• $2,000 salary differential per year for bilingual employees