Lead configuration, customization, and functional support for our global Salesforce platform.
Troubleshoot issues and coordinate system upgrades and integrations (Oracle, Workday Adaptive, etc.).
Ensure seamless user experience while collaborating with IT to strengthen data architecture.
Drive continuous improvements to maximize the value and impact of Salesforce.
Implement automation, integration and enhanced functionalities.
Keep up to date with new Salesforce features and translate them into practical solutions.
Collect, record, prioritize, and execute both functional and technical business requirements.
Streamline CRM-related processes for efficiency and better user experience.
Apply agile methodologies (Kanban, Scrum) to deliver high-quality outcomes on time.
Develop and deliver training documentation for global users.
Act as a key point of contact for CRM-related queries and feedback.
Support user adoption and continuous improvement based on practical insights.
Build dashboards and reports to track performance, engagement, and CRM effectiveness.

Bachelor’s degree in engineering, Business Management, or a related technical field.
5+ years of Salesforce support or development experience, including leadership in CRM implementations.
Strong technical knowledge of Salesforce modules and capabilities.
Business process understanding across Marketing, Sales, and Customer Service.
Experience in project management, UAT, and agile methodologies.
Analytical mindset with the ability to turn data into actionable insights.
Excellent communication skills and confidence in engaging with senior leadership.
A proactive, customer‑centric, and solution‑driven approach.
Ability to work with global teams across multiple time zones.
Fluency in English ( required ), French, Spanish, Portuguese, Norwegian, or Icelandic a plus.
Willingness to travel domestically and internationally.
Oracle Order-to-Cash and SAP Ariba knowledge is an advantage.

You’ll be at the forefront of shaping our digital ecosystem, empowering global teams, and making Salesforce a powerful enabler of growth and customer excellence.
Alcoa encourages applications from women, people of diverse backgrounds and those with different skills and life experiences.
Alcoa is proud to be an equal opportunity workplace and is an affirmative action employer.

Salesforce Digital Consultant

Key skills