Customer Success Manager – Grants
United States
Full Time
3 hours ago
No H1B
Key skills
WorkdayProject ManagementCommunicationCustomer Success
About this role
Role Overview
- Partner with public sector organizations to maximize product value
- Develop tailored success plans aligned to customer goals
- Lead business reviews and strategic check-ins
- Monitor customer health indicators and address risks proactively
- Analyze product usage to identify expansion opportunities
- Drive value and growth through upsell and cross-sell opportunities
- Collaborate with internal teams to enhance customer experience
Requirements
- Strategic and relationship-driven mindset
- Experience in customer success management
- Understanding of public sector organizations
- Strong analytical skills
- Excellent communication skills
- Ability to build trusted relationships
- Experience with project management
- Ability to manage escalations and customer expectations
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Health and dental benefits
- Culture committee