Associate Functional Consultant, Professional Services

Role Overview

• Develop deep expertise in the Icertis product, including system configuration, troubleshooting, and solution design.
• Support the development of automation capabilities to accelerate and optimize system configuration activities.
• Own configuration and deployment tasks for assigned projects, ensuring high‑quality, defect‑free deliverables.
• Build strong skills in data mapping, data transformation, report creation, and report modification.
• Bring fresh perspectives to help streamline and optimize Professional Services processes, methodologies, tools, and templates.
• Identify operational inefficiencies and propose actionable, scalable solutions to improve productivity.
• Independently manage internal initiatives, delivering expected outcomes within defined timelines.
• Collaborate closely with Professional Services team members to conceptualize and design best‑in‑class solutions.
• Actively participate in requirements gathering and functional design sessions; work cross‑functionally with Engineering, Quality Assurance, and Support throughout the implementation lifecycle.

Requirements

• 0–1 year of professional experience (internships or project experience accepted).
• Strong analytical skills with the ability to identify trends, interpret data, and translate insights into actionable recommendations.
• Creative problem-solving mindset with the ability to generate innovative, practical solutions to technical and operational challenges.
• Excellent written and verbal communication skills, including the ability to collaborate effectively with clients and internal teams.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field.
• MBA or relevant postgraduate coursework is a plus but not required.

Benefits

• Robust medical, dental, vision, and mental health benefits.
• Employee Assistance Program (EAP).
• Equity (RSUs) and shared ownership in the company.
• Generous 401(k) match.
• Flexible work environment.
• Paid maternity and paternity leave.
• Generous holiday and PTO program.
• CaaS (Coaching as a Service).
• Annual personal development allowance.
• 7 Days for Humanity – seven paid volunteer days annually.
• Global and regional DEIB steering committees and employee resource groups (ERGs).
• Global DEIB training programs and guest speakers throughout the year.