Customer Service Representative, English/German

Role Overview

• Respond to customer inquiries by phone and e-mail in English and German
• Provide timely and effective resolution of customer issues and complaints
• Manage and prioritize customer service tickets to ensure prompt resolution
• Provide customers with information about products and services
• Document customer interactions and maintain accurate records
• Collaborate with other departments to resolve complex customer issues
• Participate in training and continuous learning to stay up to date on product knowledge and customer service best practices

Requirements

• Fluent in English and German
• Professional experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Excellent problem-solving skills and attention to detail
• Experience with customer service software and tools
• Ability to work independently and as part of a team

Benefits

• A secure position as a full-time permanent employee in an internationally expanding company operating in the growth market of medical technology / IoT
• An interesting and varied role within a friendly team
• Excellent public transport connections and discounted company transit tickets
• Flexible working hours with flextime options
• Possibility to work from home by arrangement
• Modern office with air conditioning
• Company-sponsored training and professional development
• Company events
• Free beverages
• Free parking
• Employee discounts