Territory Manager – Sales

Role Overview

• Manage, grow, and deliver profitable business results in the assigned territory in alignment with annual and monthly sales plans.
• Identify new business opportunities, market gaps, and potential customer segments to expand market share.
• Develop strategic action plans to achieve revenue, volume, and profitability targets.
• Build and strengthen business relationships with existing and prospective customers to ensure long-term engagement and customer loyalty.
• Maintain regular customer visits, reviews, and business discussions to ensure alignment with customer expectations and industry developments.
• Serve as a single point of contact for key accounts, coordinating with internal teams to ensure timely and accurate execution of orders, service requests, product delivery, and production-related requirements.
• Manage urgencies, escalations, and service challenges with speed and professionalism to ensure maximum customer satisfaction.
• Work closely with Customer Service, Supply Chain, Logistics, Manufacturing, Quality, and Finance teams to ensure same-day resolution, smooth process flow, and high service standards.
• Ensure order fulfillment KPIs are met consistently while maintaining cost efficiency.
• Monitor customer outstanding balances, ensuring timely follow-up with Customer Service and Finance teams for reconciliation.
• Manage the credit cycle in line with company policies and mitigate risks related to overdue and bad debts.
• Continuously gather competitive intelligence, including pricing trends, competitor activities, product innovations, and customer feedback.
• Prepare and present analysis to internal stakeholders to support strategic decision-making and market planning.
• Coordinate with regional and global Coats teams to grow business with local and international buyers and global sourcing brands.
• Jointly plan business opportunities that align with global brand strategies, category development, and buyer expectations.
• Lead, guide, and develop the reporting team to enhance capability, performance, and future talent pipeline.

Requirements

• Business graduate preferably BBA (with Concentration in Marketing) from reputed business institution
• 5+ years inline experience, MNC preferred
• Strong background in account/sales management
• Track record of closing sales and delivering on profit commitments
• Ability to travel extensively
• Strong team player with a can-do attitude
• Strong interpersonal/ communication skills

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development