BMC Remedy/Helix Developer

Role Overview

• Transform technology into opportunity as a BMC Remedy/Helix Developer at GDIT
• Provide accurate technical guidance on application and integration capability
• Gather requirements, prepare and deliver presentations and demos
• Conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts
• Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio
• Build data import files for Foundation and Transactional Data
• Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems
• Develop Digital Workplace Service Offerings
• Work incident assignments, communicate with customers per defined methods and within service level agreement
• Create follow-on change requests and jira stories to accommodate changes
• Prepare and coordinate change requests, maintain and update the Production environment
• Meet key performance indicator thresholds
• Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives
• Identify and communicate gaps between out of the box workflow and custom requirements
• Work with teams to provide out-of-the-box solutions in order to minimize customization
• Maintain system integrity by utilizing defined configuration control practices and change management processes
• Manage sprint load, forecast work products and deadlines, execute to milestones and deadlines, keep technical debt to a minimum, and provide product demonstrations of completed sprint products
• Communicate verbally and in written form in a professional manner with customers, peers, and leadership
• Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed
• Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings

Requirements

• 5+ years of related experience
• Security Clearance Level: Active Secret clearance preferred
• 5+ years of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
• Experience with SAAS solutions or AWS Cloud environments
• Experience with BMC Remedy version 23.x or higher
• Experience with ITIL methodologies, ITIL Foundation a plus
• Expert familiarity in one or more 23.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management
• Experience with Pentaho Spoon, BMC HDM, RestAPI or Webservices
• Excellent ability to communicate and convey ideas in verbal and written form
• Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint
• Advanced ability to analyze data with Microsoft Excel or comparable tools
• Ability to create and describe process flows in Microsoft Visio or comparable tool
• Experience managing documents in Microsoft SharePoint
• Working knowledge of relational databases
• Understanding of networking concepts and OSI rules
• Ability to utilize logging to troubleshoot issues
• Experience providing demonstrations to customers
• Experience gathering requirements from customers
• Experience documenting requirements
• Experience working with multiple projects and team members
• Demonstrated ability to work productively in a remote location
• Required Certification: CompTIA Security+ CE certification {may obtain within 3 months from start date}

Tech Stack

• AWS
• Cloud

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full-flex work week to own your priorities at work and at home
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• 15 days of paid leave per calendar year
• Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance