Provide 1st, 2nd, and 3rd line technical support
Troubleshoot and communicate solutions for financial and property accounting software issues
Participate in or lead onboarding, setup, and training for new customers
Assist in testing and deploying SaaS solutions
Collaborate on best practice support processes aligned with company strategy
Stay current on technology trends and industry best practices

3–5 years’ experience in 3rd line customer-facing technical support roles
Strong financial accounting experience, preferably in property accounting
Experience supporting SaaS platforms
Excellent communication skills (written and verbal) and professional phone manner
Strong technical troubleshooting and problem-solving skills
Self-starter, confident, and collaborative in a fast-paced environment
Knowledge of IT standards, service design, or system behavior
Familiarity with web technologies: Bootstrap, CodeIgniter/PHP frameworks, LAMP stack, JavaScript, CSS, Git/Subversion
Experience in developing Statements of Work (SOWs) and supporting SaaS deployments

Senior Customer Technical Support – Property & Accounting SaaS

Key skills