Account Manager

Role Overview

• Assists and supports the operations of client accounts on a day-to-day basis, working alongside internal teams
• Demonstrates a thoughtful understanding of the client’s business, customers, brand, and challenges
• Aids in the development and project management of campaign and briefings
• Assists in account administration duties such as scheduling meetings, following up on client comms, stakeholder coordination, event development etc.
• Attends and moderates meetings, preparing and/or bringing necessary status documents and providing comprehensive recap and next steps to the internal team via our internal tool, ClickUp
• Building client relationships; listen to and understand individual client requirements and consistently meeting if not exceeding their expectations;
• Confidence to talk in both client meetings and internal planning meetings, demonstrating an understanding of the industry and the client brand.
• Ability to be thorough and write detailed briefs for internal teams, as well as ask the right questions and extract all relevant information from client briefs.
• Fosters a positive relationship with key team members at all levels of the client organisation
• Works cross-functionally with all departments, including Relationships, Community Management, Strategy, Creative and Insights
• Stays up-to-date on industry trends, business opportunities, and best practices
• Able to work independently and effectively manage up to the Account Director / Group Account Director
• Identifying new business and campaign opportunities within client portfolio

Requirements

• Minimum 2-3yrs agency experience ideally with social media and/or influencer experience
• Account management or project management experience; strong advantage if you have a background in account management within the social and/or influencer space
• Strong written, verbal communication, and presentation skills
• Strong advantage if you have experience building social communities and/or community management
• This is a hybrid role, with 3 days per week in office required. You must reside in one of our office locations: Sydney, or Melbourne**

Benefits

• 1000heads combines expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands.
• 1000heads provides a fully integrated, end-to-end Social Transformation™ proposition to blue-chip clients encompassing data & analytics, strategy and implementation.
• 1000heads has a global footprint, employing over 200 people across 12 offices in London, New York, Los Angeles, Miami, Chicago, Bogota, Sydney, Melbourne, Kuala Lumpur, Japan, Paris and Berlin.
• 1000heads’ clients include Alphabet, Keurig, The North Face, San Pellegrino, Amazon, Cisco, and Diageo.
• 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity.
• We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
• For more information on 1000heads, visit 1000heads.com.