Junior Delivery Manager

Role Overview

• Manage day-to-day operations for assigned client accounts (status calls, follow-ups, action tracking).
• Act as the main operational point of contact for assigned clients, with escalation support from a Senior DM.
• Coordinate internal teams to ensure delivery commitments are met.
• Identify risks early and propose mitigation actions.
• Participate in client discussions related to scope changes, extensions, and delivery topics, with senior stakeholder support.
• Conduct regular 1:1 meetings with consultants assigned to owned accounts.
• Monitor engagement, performance, and delivery quality.
• Provide structured feedback and support development discussions.
• Support onboarding and offboarding processes for assigned resources.
• Escalate complex people-related topics to the Senior DM or HR when needed.
• Collaborate with HR, Finance, Recruitment, and Delivery leadership to ensure smooth operations.
• Share structured feedback from consultants and clients with internal stakeholders.
• Support retention and team stability initiatives.

Requirements

• 1–3 years of experience in a client-facing B2B role within IT / services
• Experience managing multiple clients or stakeholders in parallel
• Hands-on exposure to: Client communication & status calls
• Escalation handling
• Performance follow-up or people coordination
• Strong communication and relationship-building skills
• Ability to handle difficult conversations with guidance
• Ownership mindset with openness to learning
• Strong organization and prioritization
• Fluent English (written & spoken)

Benefits

• Flexible work arrangements