Crew Management Consultant

Role Overview

• Conduct business process reviews with customers to identify improvement opportunities in their crewing workflows.
• Provide end-to-end implementation support for OneOcean crewing systems, ensuring timely and successful deployment.
• Deliver user training sessions, tailored to client needs, and support change management during onboarding phases.
• Work closely with product, customer success, and technical teams to resolve customer queries (Tier 2 support).
• Assist clients in data migration, system configuration, and defining crew payroll and HR reporting workflows.
• Collaborate with global stakeholders to develop best practice documentation and playbooks for client success.
• Maintain deep understanding of crewing compliance, crew rotation logistics, and international maritime employment conventions (e.g. MLC, STCW).
• Support the creation of reports and KPIs to help clients monitor crewing efficiency and data integrity.
• Act as a trusted advisor to clients, understanding their challenges and proactively recommending solutions.

Requirements

**Educational Attainment **

• Bachelor’s Degree in Maritime Studies, Business Administration, HR, or a related field.
• Additional certifications in HRIS systems or maritime compliance
• (preferred). Professional Background
• Strong level of experience in maritime crew management or HR operations.
• Practical experience in using or implementing crewing software (e.g. COMPAS, MariApps, JiBe or similar).
• Solid understanding of maritime HR/payroll practices, crew scheduling, and international compliance.
• Demonstrated experience leading system rollouts or change projects within a marine operations or HR tech environment. Expected Areas of Competence
• Technical & Digital Literacy – Confident working with HR and crew management software, with the ability to translate customer requirements into system solutions.
• Process Improvement – Skilled at identifying inefficiencies and proposing practical, scalable improvements.
• Training & Coaching – Ability to develop and deliver engaging training sessions for varied audiences.
• Communication – Strong written and verbal communication; able to present concepts clearly and influence stakeholders.
• Project Delivery – Organised and structured; able to manage multiple client engagements and deadlines simultaneously.
• Customer Focus – Always thinking from the user’s perspective, ensuring solutions meet operational goals.
• Maritime Industry Knowledge – Familiarity with the seafarer lifecycle, certification, compliance, and crewing operations.
• Problem Solving – Analytical and solutions-oriented, able to troubleshoot and resolve complex issues with urgency. Please note if you are selected for this role, you MUST be able to provide BPI account and the following government identification numbers
• SSS Number, PHIC (PhilHealth) Number, HDMF (Pag-IBIG) Number & TIN (Tax Identification Number), before an offer will be extended.

Benefits

Annual Wage Supplement: 13th Month Future Security with SSS & HDMF: Secure your financial future and home ownership dreams with contributions to Social Security and Home Development Mutual Fund. **Healthcare Assurance with Philhealth: **Rest easy knowing your health is safeguarded by the Philippine Health Insurance Corporation. Boost Your Budget: Receive a monthly allowance of 2,500 PHP for rice, meals, and laundry, easing your everyday expenses. Comprehensive Medical Insurance: After your initial 3 months, enjoy Maxicare's extensive medical insurance for you and one dependent, including up to 200,000 PHP per illness annually. Around-the-Clock Teleconsult: Have 24/7 access to medical consultations, ensuring you and your family's health concerns are promptly addressed. Annual Health Maintenance: Benefit from regular check-ups and dental care to maintain your health year-round. **Life Insurance Peace of Mind: **Gain additional security with a life insurance policy val ued at 250,000 PHP, protecting what's most important to you. Holidays: 14 days allocated on a pro rata basis, ensuring you have time to recharge and explore.