Crew Management Consultant

Role Overview

• Conduct business process reviews with customers to identify improvement opportunities in their crewing workflows.
• Provide end-to-end implementation support for OneOcean crewing systems, ensuring timely and successful deployment.
• Deliver user training sessions, tailored to client needs, and support change management during onboarding phases.
• Work closely with product, customer success, and technical teams to resolve customer queries (Tier 2 support).
• Assist clients in data migration, system configuration, and defining crew payroll and HR reporting workflows.
• Collaborate with global stakeholders to develop best practice documentation and playbooks for client success.
• Maintain deep understanding of crewing compliance, crew rotation logistics, and international maritime employment conventions (e.g. MLC, STCW).
• Support the creation of reports and KPIs to help clients monitor crewing efficiency and data integrity.
• Act as a trusted advisor to clients, understanding their challenges and proactively recommending solutions.

Requirements

• Bachelor’s Degree in Maritime Studies, Business Administration, HR, or a related field.
• Additional certifications in HRIS systems or maritime compliance
• (preferred).
• Strong level of experience in maritime crew management or HR operations.
• Practical experience in using or implementing crewing software (e.g. COMPAS, MariApps, JiBe or similar).
• Solid understanding of maritime HR/payroll practices, crew scheduling, and international compliance.
• Demonstrated experience leading system rollouts or change projects within a marine operations or HR tech environment.
• Technical & Digital Literacy – Confident working with HR and crew management software, with the ability to translate customer requirements into system solutions.
• Process Improvement – Skilled at identifying inefficiencies and proposing practical, scalable improvements.
• Training & Coaching – Ability to develop and deliver engaging training sessions for varied audiences.
• Communication – Strong written and verbal communication; able to present concepts clearly and influence stakeholders.
• Project Delivery – Organised and structured; able to manage multiple client engagements and deadlines simultaneously.
• Customer Focus – Always thinking from the user’s perspective, ensuring solutions meet operational goals.
• Maritime Industry Knowledge – Familiarity with the seafarer lifecycle, certification, compliance, and crewing operations.
• Problem Solving – Analytical and solutions-oriented, able to troubleshoot and resolve complex issues with urgency.