Conduct business process reviews with customers to identify improvement opportunities in their crewing workflows.
Provide end-to-end implementation support for OneOcean crewing systems, ensuring timely and successful deployment.
Deliver user training sessions, tailored to client needs, and support change management during onboarding phases.
Work closely with product, customer success, and technical teams to resolve customer queries (Tier 2 support).
Assist clients in data migration, system configuration, and defining crew payroll and HR reporting workflows.
Collaborate with global stakeholders to develop best practice documentation and playbooks for client success.
Maintain deep understanding of crewing compliance, crew rotation logistics, and international maritime employment conventions (e.g. MLC, STCW).
Support the creation of reports and KPIs to help clients monitor crewing efficiency and data integrity.
Act as a trusted advisor to clients, understanding their challenges and proactively recommending solutions.
Requirements
Bachelor’s Degree in Maritime Studies, Business Administration, HR, or a related field.
Additional certifications in HRIS systems or maritime compliance
(preferred).
Strong level of experience in maritime crew management or HR operations.
Practical experience in using or implementing crewing software (e.g. COMPAS, MariApps, JiBe or similar).
Solid understanding of maritime HR/payroll practices, crew scheduling, and international compliance.
Demonstrated experience leading system rollouts or change projects within a marine operations or HR tech environment.
Technical & Digital Literacy – Confident working with HR and crew management software, with the ability to translate customer requirements into system solutions.
Process Improvement – Skilled at identifying inefficiencies and proposing practical, scalable improvements.
Training & Coaching – Ability to develop and deliver engaging training sessions for varied audiences.
Communication – Strong written and verbal communication; able to present concepts clearly and influence stakeholders.
Project Delivery – Organised and structured; able to manage multiple client engagements and deadlines simultaneously.
Customer Focus – Always thinking from the user’s perspective, ensuring solutions meet operational goals.
Maritime Industry Knowledge – Familiarity with the seafarer lifecycle, certification, compliance, and crewing operations.
Problem Solving – Analytical and solutions-oriented, able to troubleshoot and resolve complex issues with urgency.