Brand Manager

Role Overview

• Management position, responsible for developing and executing dining solutions to meet customer needs and tastes.
• Oversees and manages dining operations where customers order prepared food from a menu.
• Leverages Aramark's coaching model to engage and develop team members to their fullest potential.
• Ensures individual and team performance meets objectives and client expectations.
• Ensures safety and sanitation standards in all operations.
• Maintains effective client and customer rapport for mutually beneficial business relationships.
• Identifies client needs and communicates operational progress.
• Ensures the completion and maintenance of profit and loss statements.
• Deliver client and company financial targets.
• Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
• Creates value through efficient operations, appropriate cost controls, and profit management.
• Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
• Ensures entire team is trained and able to execute.
• Supervises team regarding production, quality and control.
• Maintains a safe and healthy environment for clients, customers and employees.
• Primarily responsible for food service at an assigned retail food location.
• Assists manager in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development.
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met.
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases.
• Assists in location forecast and accounting.
• Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards.
• Coordinates activities with other internal departments.
• Interfaces with vendors and key service users within client organization.
• Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations.
• Develops and implements retail services plans to improve service, quality and profitability of service areas.
• Maintain effective working relationships with other departments to provide a unified retail experience for customers.

Requirements

• Requires at least 4 years of experience
• Requires 1-3 years of experience in a management role
• Previous experience in retail required
• Requires a bachelor’s degree or equivalent experience
• Strong communication skills
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time
• Ability to demonstrate excellent customer service using Aramark's standard service model.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options