Key skills
CommunicationTime Management
About this role
Role Overview
- Act as direct supervisor of People Support Center Concierge Services team
- Lead the Concierge Services team for HR inquiries
- Proactively address and resolve employee issues
- Oversee triage of Tier 1 People team tickets
- Measure and evaluate team performance
- Identify opportunities to streamline and simplify processes
- Oversee centralized People Team processes as they evolve
Requirements
- Bachelor’s Degree or equivalent experience required
- Minimum of 5 years experience in Human Resources performing employee life cycle processes
- Minimum two years supervisorial experience
- Experience working in a centralized HR Service Delivery structure or equivalent using ticket management tools
- Strong interpersonal and communication skills
- Strong Microsoft Office Suite Skills including Word, Excel and PowerPoint
- Ability to perform Lookup functions & pivot tables
- Strong Project and Time Management skills
- Demonstrated ability to manage multiple priorities and projects in a dynamic environment.
- Strong problem-solving skills and a proactive approach to process improvement.
Benefits
- Medical, dental, vision coverage
- Disability insurance
- Health savings account
- Flexible spending accounts
- Tuition reimbursement
- 401k match of 100% on up to 5% of eligible pay
- Fertility and childcare assistance
- 12 weeks of parental leave at full pay
- Employee assistance program
- Fitness discounts
- Wellness reimbursement
- On-site gym access at certain locations
- Monthly wellness newsletter
- 120 hours of paid time off
- 11 holidays
- Paid volunteer time off