Key skills
SalesforceAgileScrumKanbanCommunication
About this role
Role Overview
- Assist in the administration and configuration of Zendesk solutions (Support, Guide, Chat, Talk, and Explore);
- Create and maintain workflows, including triggers, automations, macros, and views;
- Provide basic to intermediate technical support to support agents (internal users), troubleshooting platform issues;
- Assist in integrating Zendesk with other systems and internal tools using REST APIs;
- Develop and maintain small private Zendesk Apps or customizations within Zendesk;
- Document processes, configurations, and implemented solutions.
Requirements
- Basic understanding of how REST APIs and integrations via Webhooks work;
- Familiarity with programming logic and data structures (JSON/XML);
- Analytical and proactive problem-solving mindset;
- Strong written and verbal communication skills to interact with the support team and understand their needs.
Differentiators (What will make you stand out):
- Previous experience (even as an advanced user or junior administrator) with Zendesk or other customer support CRMs (Salesforce, Freshdesk, etc.);
- Knowledge of the Zendesk Apps Framework (ZAF);
- Basic understanding of agile methodologies (Scrum/Kanban).
Benefits
- Health insurance;
- Dental insurance;
- Meal or food voucher (Meal Allowance);
- Telemedicine;
- Gympass;
- Sesc partnership;
- Home office allowance;
- PPR – Profit-sharing / Performance-based bonus (Program for Participation in Results);
- Private pension;
- Group life insurance;
- Pharmacy partnership / discounts;
- Educational partnerships;
- Online learning platform;
- Discounts at Riachuelo.