As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal.
This role reports to the Head of Customer Success Management (EMEA) and is open to candidates based in Europe.
Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.
Drive healthy adoption, net retention, and churn targets.
Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.
Engage with executive sponsors and decision-makers within customer organizations as needed.
Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
Act as a customer liaison within the organization, advocating to senior leadership as needed.
Contribute to process development and organizational growth projects.

Minimum two years Customer Success experience.
Fluent in English and French.
Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.
Demonstrated experience developing and fostering relationships at all levels within customer organizations.
Strong communication skills to effectively collaborate with internal and external teams.
Accurate forecasting skills and a good understanding of the customer base.
Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.
Understanding of customer metrics and the ability to analyze data to drive insights.
Proficient in using customer relationship management (CRM) software and other relevant tools.
Experience with Salesforce and/or Gainsight is a plus.
Outstanding written and verbal communication skills required.
Startup / Scale-up experience preferred.
Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.

Flex benefit package, customizing perks to match your unique style.
Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.
Flexible working hours, harmonizing your personal and professional life.
Half-day Summer Fridays.
Full training and onboarding program for a seamless start.
Considerable & steadily increasing salary, recognizing and rewarding your dedication.
Participation in international training programs.
Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
Additional paid vacation days, including birthdays, volunteering, and other occasions.

Customer Success Manager, French-speaking

Key skills