Recruit, onboard, and coach a team of Customer Success Managers (CSMs)
Define and track key performance indicators (KPIs) for your team, including retention rates, expansion opportunities, and health scores
Serve as the senior point of contact for critical customer issues
Ensure your team remains at the forefront of cybersecurity trends, third-party risk management (TPRM), and platform best practices
Partner with Sales, Product, and Engineering to advocate for customer needs and align your team’s efforts with the broader company roadmap
Identify gaps in the customer journey and develop scalable playbooks to improve the "SecurityScorecard experience" across your team’s entire book of business.

Proven experience in managing or mentoring people
An understanding of cybersecurity practices and the ability to engage in technical discussions while translating value for senior decision-makers
The ability to teach others how to uncover business needs and align technical solutions to organizational goals
Comfort using CRM and CS tools (like Salesforce or Gainsight) to analyze team performance and customer health.
Knowledge of the tenets of cybersecurity and cloud technology, understanding of Third Party Risk Management programs is a plus
BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant professional experience
5+ years of technical account manager, customer success manager, sales engineer, technical support or related customer-facing role
3+ years of management experience
Experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions.
7+ years total professional experience.

Manager, Customer Success – APAC

Key skills