Support customers across phone, email, and live chat.
Take full ownership of queries from first contact through to resolution.
Handle complex and sensitive account queries with confidence and care.
Apply financial services policies and processes accurately while managing high volumes with professionalism.
Identify customers who may need extra support and ensure they receive it.
Work closely with your remote team to share feedback, suggest improvements, and continuously enhance the customer experience.

2+ years’ customer service experience in a financial services or contact centre environment.
Confident handling multi-channel customer contacts (phone, email, live chat).
Strong communication skills, sound judgement, and high attention to detail.
Comfortable working within regulated environments and quality standards.
Calm, solutions-focused, and professional when managing sensitive or difficult cases.
Self-motivated and able to work independently in a remote setting.

Customer Service Advisor – Nights Team

Key skills