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Customer Service Advisor – Nights at Capital on Tap | JobVerse
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Customer Service Advisor – Nights
Capital on Tap
Remote
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Customer Service Advisor – Nights
United Kingdom
Full Time
1 day ago
H1B Sponsor
Apply Now
Key skills
Communication
About this role
Role Overview
Support customers across phone, email, and live chat.
Take full ownership of queries from first contact through to resolution.
Handle complex and sensitive account queries with confidence and care.
Apply financial services policies and processes accurately while managing high volumes with professionalism.
Identify customers who may need extra support and ensure they receive it.
Work closely with your remote team to share feedback, suggest improvements, and continuously enhance the customer experience.
Requirements
2+ years’ customer service experience in a financial services or contact centre environment.
Confident handling multi-channel customer contacts (phone, email, live chat).
Strong communication skills, sound judgement, and high attention to detail.
Comfortable working within regulated environments and quality standards.
Calm, solutions-focused, and professional when managing sensitive or difficult cases.
Self-motivated and able to work independently in a remote setting.
Benefits
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Apply Now
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