Responsible for the end‑to‑end lifecycle of our digital health customers, ensuring strong adoption, sustained utilization, and long‑term customer satisfaction.
Oversees the full customer experience—from timely issue resolution to strategic engagement—while driving operational excellence across the Level 1 and Level 2 support teams.
Anticipates customer needs and proactively drives engagement, adoption, and satisfaction.
Identifies operational gaps and designs improvements that increase efficiency and reduce friction.
Ensures timely resolution of both straightforward and escalated customer challenges.

Bachelor’s or equivalent Global education, Master’s degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
5-7 years of experience leading and managing software services and support teams for healthcare/diagnostic laboratory systems or relevant leadership and technical experience

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit
an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Customer Success Manager

Key skills