Manage the entirety of renewals process, including negotiation and ownership of commercial contracts
Collaborate with Sales to identify risks and ensure timely renewals
Analyze usage patterns and customer health metrics to preempt churn risks
Engage proactively with customers ahead of renewal dates to assess satisfaction, resolve issues, and identify opportunities for growth
Maintain accurate renewal forecasts using tools like Salesforce and Clari
Consistently exceed quarterly and annual retention goals

2-3+ years successful track record of sales or customer success in the enterprise software or software-as-a-service market
Track record of meeting/exceeding targets
Excellent interpersonal skills and empathy for customers
Ability to thrive in a cross-functional environment while juggling multiple responsibilities
High level of intellectual curiosity -
you see opportunity and growth in learning more about what you do and how it impacts others
Results-oriented sales professional
Ability to learn quickly and to adapt easily to change
Domain knowledge of Finance/FP&A space is a plus

2 volunteer days per year
Birthday PTO, and quarterly company Wellness Days
3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
Annual Planful Palooza, our in-person, company-wide culture kickoff held in cities like San Diego, Denver, Austin, and most recently Palm Beach
Team-specific off-sites in cities like New York, Sonoma, or our brand new HQ based in downtown San Francisco
Office hubs in San Francisco, Toronto, and London. We also offer benefits such as home office setup, and monthly wifi and cell phone reimbursements for all employees, in-office or remote.
Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs
Employee Resource Groups such as Women of Planful, LatinX at Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way

Renewals Manager

Key skills