Product Manager, Digital CX

Role Overview

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
• Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals.
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment.
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet.
• Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the team’s feature backlog.
• Works closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey.

Requirements

• Bachelor's degree and 5+ years of relevant work experience.
• 5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.
• Knowledgeable of IT systems development strongly preferred
• Familiarity with Web and CRM platforms strongly preferred
• Experience in digital customer experience/success is preferred
• Diabetes experience or knowledge a plus

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs