Identify how a client’s architecture fits together and provide strategic and technical advice
Demonstrated pre-sales and engagement architecture experience, including leading solution design discussions, validating feasibility, and partnering with sales teams to craft technical proposals
Understand business and technical requirements and translate these into technical solutions
Analyze business processes and identify alternative solutions, assess the feasibility, and recommend new approaches typically seeking to exploit new technology components.
Model processes, architecture, data structures, and information required to support client’s projects
Develop enterprise-grade information architecture and processes which utilize realize the value of salesforce.com application technology
Ensure both business strategy and technological rection are aligned
Take a collaborative role in developing and enforcing a set of architecture and development libraries and whitepapers
Set standards for programming tools and techniques and advise on their application and compliance
Design integrations between Salesforce products and the clients’ architecture
Support project managers in all stages of the software development process
Assign work through the correct communication channels to technical consultants and monitor performance providing advice, guidance, and assistance
Oversight of the development and configuration of solutions and ensuring quality delivery.

Must have hands-on experience with Salesforce Contact Center, Service Cloud Voice, Amazon Connect
8 + Years in the Salesforce Ecosystem (minimum 2+ years of architecting within Salesforce) with enterprise architecture experience.
Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable Salesforce solutions.
Expert on multiple Salesforce Clouds product sets
Familiar with several areas of Salesforce and the Force.com Platform e.g. Sales Cloud, Service Cloud, Force.com
Previous experience as a consultant or developer in Salesforce Ecosystem and related technologies
Ability to show integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers
Demonstrated experience building a culture of engineering excellence (quality, security, performance, scalability, availability, etc.)
Solid experience in HTML, CSS, and JavaScript
Experience working in an Agile project environment
Salesforce Certifications mandatory including Developer, Consultant and Architect
Strong communication skills with the ability to present complex concepts to technical and non-technical audiences and adapt to new domain requirements.

Solution Architect, Salesforce – Service Cloud Voice, Contact Center

Key skills