About this role
Role Overview
- Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.
- Work closely with internal and external parties to ensure timely and professional service to customers
- Handle and resolve the problem cases independently
- Perform any ad hoc tasks as assigned
Requirements
- HKCEE / DSE or above in any disciplines
- IIQE Paper 1 & 3 required
- Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit
- Shift duty is required
Benefits
- Performance bonus
- Medical and dental insurance coverage
- Structured training programme
- Clear and excellent career path
- Birthday Leave
- Staff Discount