Provide advanced technical support to troubleshoot complex product and system issues, working collaboratively with field technicians, the customer center, distributors, and customers via phone, email, and onsite visits.
Proactively work to resolve customer issues, taking ownership and leading corrective actions when necessary, and follow cases through to completion.
Conduct detailed technical evaluations, including root cause analysis, preparation, drafting, and review of technical reports, ensuring confidentiality and mitigation of legal and financial risks.
Develop and maintain technical documentation such as bulletins, fault trees, troubleshooting guides, and contributions to the Knowledge Base to ensure field teams have access to the most up-to-date information.
Support technical training initiatives, including the design, development, and delivery of materials, and conduct training sessions and workshops for internal teams, distributors, and customers.

Bachelor's degree completed
Experience in maintenance environments and in technical support
Previous experience delivering technical training in the field
Intermediate English and Spanish
Knowledge of air compressors and experience using troubleshooting tools is essential

Availability for national and international travel, including weekends, as required

Technical Support Specialist – Compressors

About this role