Providing ecommerce and payment acceptance Subject Matter Expertise to support delivery of future state Merchant propositions
Assist with day-to-day management of ecommerce solutions, including engagement with key customer channels
Support the frontline in a timely manner both re-actively and proactively, including product technical training and suitability
Support all operational aspects of the products portfolio, including compliance with product management policies and processes
Drive improvement of internal processes for business products
Build collaborative relationships with key stakeholders, and wider product teams

A demonstrable strong customer service ethic balanced with strong commercial acumen
Relentless curiosity, an ability to ask questions, understand complex scenarios and convert this knowledge into easily understandable content to grow others
Demonstrated knowledge of Business customer payments needs, including global disruption from fintechs and paytechs
Proactive approach to identifying, designing and delivering opportunities for change
Strong governance experience, including the ability to identify risks, issues and ongoing management and maturity of these
Stakeholder management strengths across a spectrum of seniority and including customers, internal staff and third parties

Senior eCommerce Analyst – Merchant

Key skills