Software Customer Success Manager

Role Overview

• Act as the primary advocate for Federal agencies.
• Cultivate trust-based relationships with technical and command leadership.
• Lead cross-functional internal teams to resolve client challenges quickly.
• Manage a regional book of business with a focus on annual recurring revenue.
• Translate public safety best practices into credible recommendations.

Requirements

• High School diploma, Technical Certificate, Bachelor's degree, or 5+ years of experience in Customer Advocacy, Sales, Engineering, Public Safety, or Project Management.
• Legal authorization to work in the U.S. indefinitely is required.
• Must be able to obtain a background clearance as required by our government customers.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!