Lead overarching client strategies, ensuring sustained business growth and long-term success across a wide book of business
Establish and maintain relationships with C-suite and senior decision-makers both internal and external, driving retention, satisfaction, and revenue expansion
Lead the outcomes of client strategies, ensuring all teams are working towards the same goals
Drive new product activation, market expansion, and increased client spend
Serve as the ultimate escalation point for client issues, ensuring challenges are resolved efficiently
Streamline processes, improve workflows, and ensure consistency across client accounts
Collaborate with leadership to oversee key Capability workstreams and improvements
Lead, mentor, and develop senior team members to drive high performance
Deliver SMART goals quarterly performance reviews to all direct reports and review all line managers performance reviews in hub ownership
Identify & deliver growth or performance improvement opportunities to team members in their hub ownership

15+ years experience in client management at an agency, publication or brand
At least 5+ years of management/team leadership experience
Subject matter expertise, from platform knowledge to development and successful execution of retainers and campaigns
Ability to think big and develop long-term client and agency plans
Ability to prioritize and effectively delegate and manage multiple jobs simultaneously
Able to work well under pressure and in a fast-paced environment
Agency experience is a must.

You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

VP, Client Management

Key skills