Senior VDI Systems Engineer

Role Overview

• Architecting and deploying Citrix infrastructure, including Virtual Apps and Desktops (on-prem or Cloud) and NetScaler/ADC for secure remote access.
• Monitor system health, performing software upgrades/patches, and troubleshooting, specifically in Windows Server and Active Directory environments.
• Utilize Provisioning Services (PVS) or Machine Creation Services (MCS) to manage and deploy virtual desktop images.
• Manage SSL certificates, configuring Citrix policies, and implementing multi-factor authentication (MFA).
• Use tools like Citrix Director/Monitor to analyze and tune session performance.
• Analyze system logs to identify the root causes of performance issues and implement appropriate solutions to address them
• Create and update technical documentation, standardizing procedures, and training Tier 2 System Administrators.
• Maintain compliance with security standards and best practices by adhering to established guidelines and implementing appropriate measures
• Conduct testing and validation of backup and disaster recovery procedures to confirm their effectiveness and readiness for potential incidents
• Assess future infrastructure requirements and make necessary capacity adjustments to accommodate organizational growth and evolving demands
• Collaborate with application teams to integrate their applications into the virtualized environment, ensuring seamless compatibility and functionality
• Offer technical support to users and IT teams on Citrix technologies, addressing questions, resolving issues, and assisting with system operations
• Keep up to date with the latest features and functionalities of Citrix technologies to leverage new advancements and improve system performance

Requirements

• Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI
• Must have several years of experience with Virtual Apps and Desktops, Citrix Cloud, NetScaler (ADC), and PVS/MCS.
• Must have experience with Citrix Virtual Desktop Infrastructure and Dell Wyse thin clients (or similar hardware).
• Experience with Microsoft Windows Server 2019, Microsoft Windows Server 2025, VMware ESXi, Active Directory, SAN, SQL 2012/16, VCP 7.X.
• Knowledge of network protocols and configuration.
• Strong scripting and automation skills (e.g., PowerShell, Python).
• Experience with data protection and disaster recovery solutions.
• Proven experience in recommending solutions that improve customer satisfaction and/or the mission of the customer.
• Ability to work well in a team and effectively communicate technical information
• Must be able to work a 40-hour work week, normally Monday through Friday
• Ability to work overtime during critical peaks and be available to meet last-minute requests for overtime if needed
• Ability to travel (5-10%) primarily within 75 miles
• Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project and Visio
• Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills
• Ability to work both independently and as part of a team in a dynamic environment.

Tech Stack

• Citrix
• Cloud
• Python
• SQL
• TypeScript
• VMware

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance