Collaborate with business stakeholders to identify and understand their needs regarding system reliability and performance
Gather and document functional and non-functional requirements for SRE initiatives
Analyze existing processes and systems to identify gaps and areas for improvement
Collect, analyze, and interpret data related to system performance and user experience
Develop dashboards and reports to provide insights into system reliability and performance metrics
Work closely with SRE, development, and operations teams to translate business requirements into technical specifications
Identify opportunities for process improvements that enhance reliability and efficiency
Create and maintain documentation related to business requirements and technical specifications for SRE teams
Stay up to date with industry trends and participate in continuous improvement efforts

Requires BS degree in IT, software development or related technical domain
3-5 years as a Business Analyst within a technical or software engineering environment
Currently possesses an active DoD Secret security clearance
Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding and must maintain certification while supporting the SMIT Contract
Experience with Agile and Scrum methodologies and tools like Jira, Confluence, Trello, or Azure DevOps
Strong understanding of site reliability engineering or DevSecOps principles, practices, and methodologies
Familiarity with monitoring and observability tools used in SRE
Strong analytical and problem-solving skills
Excellent communication skills, both written and verbal
Proven ability to collaborate effectively with cross-functional teams
Knowledge of Agile and DevSecOps/SRE concepts and best practices

SRE Business Analyst/Scrum Master

Key skills