O365 Support Engineer, German

Role Overview

• ensure the smooth, reliable operation of our M365/O365 environment
• act as a trusted point of contact for both internal teams and external stakeholders
• manage daily operations, support users across Windows and Apple devices
• handle incidents, changes, and service requests
• perform regular system health checks and align parameter updates
• ensure deliverables meet agreed quality standards
• work closely with the client on operational alignment
• identify and propose automation opportunities

Requirements

• 7–10 years of experience with MS Office / M365 / O365
• administrative knowledge of M365/O365 technologies.
• strong communication, presentation, reporting, and servant‑leadership skills.
• problem‑solving and conflict‑resolution abilities.
• solid Microsoft Windows skills.
• proficiency in English and German.

Benefits

• yearly financial bonus
• private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms
• life insurance
• access to NAIS benefit platform
• access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform
• free access to Education First languages platform, TED Talks and Udemy Business materials and trainings
• hybrid working model