Senior Director of Product Design

Role Overview

• Define and lead Candid’s product design vision, ensuring design excellence across discovery, delivery, and iteration.
• Serve as a strategic partner to Product Management, Engineering, and Data leadership to shape product direction and priorities.
• Embed design deeply within Product Operating Model teams, ensuring user needs, business outcomes, and technical constraints are addressed holistically.
• Establish best practices for AI-enabled product design, including interaction patterns for recommendations, automation, summaries, decision support, and human-in-the-loop workflows.
• Ensure AI-driven experiences are intuitive, transparent, trustworthy, and aligned with Candid’s mission and values.
• Guide teams in designing for explainability, confidence, and responsible use of AI in user-facing products.
• Oversee the evolution of design systems, UI patterns, and visual standards across product and marketing surfaces.
• Ensure consistency, accessibility, and scalability across all digital experiences.
• Set a high bar for craft, usability, and clarity—especially in complex, data-rich products.
• Lead, coach, and develop a multidisciplinary design organization.
• Ensure user research and insights meaningfully inform product strategy, prioritization, and design decisions.
• Partner with UX Research leadership to integrate qualitative and quantitative learning into product development.
• Promote a test-and-learn mindset through experimentation and iteration.
• Collaborate with Marketing, Influence, Partnerships, and other stakeholders to ensure cohesive, aligned experiences across touchpoints.
• Act as a design leader and advocate across the organization, clearly communicating design intent, tradeoffs, and impact.

Requirements

• 12+ years of experience in product design, UX, or related disciplines, including senior leadership roles.
• Proven experience leading product design organizations in modern, product-led environments.
• Demonstrated experience designing and shipping AI-powered or data-intensive products.
• Strong understanding of product strategy, user-centered design, experimentation, and outcome-driven development.
• Experience managing and developing senior designers and researchers.
• Ability to operate at both strategic and execution levels.
• Exceptional communication and stakeholder leadership skills.
• Willingness to perform other duties and special projects as needed/requested.
• Sensitivity and respect for racial, gender, sexual orientation, and cultural differences.
• Champions and represents Candid’s core values: We’re driven, direct, accessible, curious, and inclusive.

Benefits

• Health insurance (medical, dental, vision)
• retirement contribution with additional option for a match
• paid life insurance and AD&D
• paid leave time (PTO, compassionate leave, volunteer, holiday, parental)
• short-term and long-term disability
• pre-tax transit
• flexible spending accounts
• supplemental insurance
• summer hours
• Public Service Loan Forgiveness (PSLF) program eligible employer.