Design, build, and maintain JSM solutions using both OOTB features and custom development
Lead JSM frontend and user experience enhancements
Implement automations for ticket triage and service workflows
Support initiatives such as AI chatbot implementation and knowledge base consolidation
Integrate JSM with enterprise systems using APIs, webhooks, and scripting
Customize workflows and manage assets using Assets/Insight
Act as technical lead, guiding best practices and solution design

Global Perspective: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.

Senior Technical Lead, Atlassian Jira

Key skills