Key skills
Communication
About this role
Role Overview
- Provide front-line technical support for proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
Requirements
- High school diploma or equivalent
- Two (2) years related experience
- Proficient understanding of computer and technical concepts
- Strong troubleshooting skills
- Strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
Benefits
- Equal Opportunity Employer