Receive and analyze support tickets, providing technical and functional support to users.
Assist in executing system routines, guiding users and resolving queries.
Work on documentation and business process modeling.
Create, adjust and enhance customizations, reports, entry points and specific processes.
Validate and approve changes, updates and customizations performed in collaboration with the business areas.
Produce management reports, queries and data extracts as required.
Participate in client meetings for requirements gathering and solution definition.

Bachelor's degree in Information Technology or a related field;
Strong experience with the TOTVS RM system (Payroll) and its functionalities;
Familiarity with update processes and patch installation;
Solid knowledge of process modeling and requirements analysis;
Experience with database queries in SQL Server for data extraction and analysis.

Hybrid — onsite 2 days per week at Ascendra located in Asa Norte (very close to Conjunto Nacional).
Wellhub (formerly Gympass) with the Starter plan paid by Ascendra.
Access to an online training platform for your development — Universidade Ascendra.
Choice of a day off during your birthday month + a R$100 voucher to celebrate the special day.

Systems Analyst – RM TOTVS, Payroll

Key skills