Resolve escalated customer service issues
Create an outstanding quality service experience for the GE Appliance consumer
Advocate with multiple internal departments on their behalf for reasonable and satisfactory resolutions
Take ownership in resolving escalated customer concerns
Follow up with customers using phone, email, or text to resolve appliance-related concerns
Find creative solutions that are in the best interest of the customers and GE Appliances
Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
Complete consumer reviews for satisfaction before case closure
Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

High School Diploma or GED
Minimum of 1-year Call-Center experience
Minimum of 2-years Escalated Customer Service experience
Ability to communicate effectively in English is a requirement
Excellent written & verbal skills
Moderate to advanced computer skills; navigating multiple online applications
Exceptional organizational skills; ability to effectively multi-task
Ability to handle high-volume calls while simultaneously handling multiple online applications
Previous experience working from home (preferred)

Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities

Inbound Customer Service Agent – Consumer Relations

Key skills