Provide application and functional support services to clients
Translate business needs into functional requirements
Assist clients with analysis, troubleshooting, and offer guidance on best practices
Contribute to the development of documentation, knowledge base articles, and how-to guides
Assist with root cause analysis to address recurring issues and prevent future disruptions
Collaborate with senior consultants and managers to maintain high levels of client satisfaction and organisational success

5+ years of application support for QAD ERP or comparable systems (SAP, Oracle, MS D365, Pronto, NetSuite etc)
Previous manufacturing sector or experience supporting manufacturing modules, with knowledge of processes, scheduling & planning tools, production orders, BoM, and routing
Experience in a Help Desk environment, with demonstrated ability to effectively manage competing priorities is advantageous
Demonstrated alignment with the company’s core values
Proven analytical, problem-solving, and time management abilities
Strong written and verbal communication skills, with the capability to engage both technical and non-technical stakeholders
A commitment to continuous learning and personal development
Demonstrated capacity to adapt and perform efficiently within a fast-paced, solution-driven environment
Dedicated to delivering outstanding client experiences

Employee benefits, recognition, and wellbeing platform
Career growth via succession planning, internal promotions, and mentorship opportunities
Ongoing investment in professional development through industry and technology certifications, and study assistance
Mental health support through our Employee Assistance Program
Support for family and caring responsibilities, including paid parental leave
Employee referral program, with monetary incentives offered

Application Support Consultant

Key skills