Collaborate with international teams and provider acquisition to move providers efficiently to go live and adding hours in order to meet goals of converting credentialed providers to live
Partner with the team to pilot performance improvement projects (i.e. A/B test outreach to increase conversion and improved flows to decrease time to go live) and other projects as directed
Partner with technology, data, and marketing teams to translate ideas into actionable activities to improve provider acquisition
Call, text and email with Providers to encourage their activation and growth
Communicate with internal and external behavioral health providers around optimal profile and scheduling initiatives
Work on other process improvement projects as directed

Minimum of 2+ years experience in an operations role in an early-stage technology, healthcare or similar environment
Strong verbal and written communication skills
Incredibly empathetic with strong active listening skills, yet able to maintain appropriate boundaries
Ability to work cross-functionally
Data driven with the ability to translate findings into actionable insights
Experience working in Google Sheets & Customer Service Tools, e.g. Intercom, Kustomer

Provider Onboarding Specialist

Key skills