Manage technical projects for multiple clients simultaneously while liaising between multiple internal and external stakeholders
Resolve complex technical issues leveraging your core knowledge of various ERP products (JD Edwards, Oracle E-Business Suite, Hyperion, and SAP) to liaise with our extensive support staff
Skillfully addresses client questions or concerns, including difficult or pointed questions as needed
Installs software tools associated with supported ERP products
Hosts calls with clients and prospects to guide them through Rimini Street Technical Onboarding requirements
Plan and manage projects to establish remote access to a client’s network
Manage technical tasks related to performing a software archive at client site or via a cloud hosted solution
Manages multiple projects in Salesforce Collaborative Product Development tool
Executes continual process improvements to improve efficiency and effectiveness
Tracks and Records evidence for ISO compliance and ensures timely status updates
Host and participate in client calls off normal business hours as required to address and help resolve mission critical tasks for clients
Be able to offer alternative solutions to client remote access or environment related issues, under the pressure of a tight deadline

Global Client Environments Engineer

Key skills